Information related to shipping or processing delays
Most orders are successfully delivered within the estimated timeframe, but delays do occasionally occur. For example, during the holiday period, domestic shipments do not get physically scanned as often. Longer gaps between scan events are to be expe
There are a few things that could cause this to happen. It’s possible that your package has been delivered, but has not yet been discovered. Depending on how mail is delivered in your building, it may not have been delivered to your apartment door; y
In some cases, this is to be expected. It can sometimes take some time for the tracking to update, especially with pre-orders or periods of high order volume where Media Mail is selected at checkout. When a large number of orders are shipped at the s
In general, there shouldn’t be long gaps of time between scanning events for domestic shipments, but delays do sometimes occur. In most cases, packages do end up reaching their final destination. For international shipments, these gaps between scan e
The customer is responsible for tracking their package and letting us know of any delivery issues in a timely manner. In general, please contact store support as soon as possible if your order has not arrived one week after the typical delivery time