Most of the services available on our site do include tracking. One exception is Canada Post Lettermail service, which is not tracked. Please refer to our Shipping Policy page, linked at the bottom of the main store page. If tracking is available for

Most of the services available on our site do include tracking. One exception is Canada Post Lettermail service, which is not tracked. Please refer to our Shipping Policy page, linked at the bottom of the main store page. If tracking is available for the service you selected, you&#x2019;ll receive a tracking number soon after the order has been processed. Processing normally takes 1-5 business days after order completion.

Will I receive a tracking number for my order?

Asendia provides shipping services, including collection, processing, and delivery. They work with carefully selected partners in each country, based on price, reliability, and features. If you've selected an Asendia service during checkout, the trac

Asendia provides shipping services, including collection, processing, and delivery. They work with carefully selected partners in each country, based on price, reliability, and features. If you&apos;ve selected an Asendia service during checkout, the tracking link provided in the shipping confirmation email we send you will take you to Asendia&apos;s tracking page. After they have processed the package (usually within a few business days) and applied a partner carrier label to it, a second tracking number will appear on their tracking page. Please use these tracking numbers to follow the progress of your package on Asendia&apos;s site and also on the sites of the other carriers, including your local carrier, depending on which one is the most up-to-date and helpful. If there are any concerns, please let us know as soon as possible. The shipping costs are non-refundable for packages that are undeliverable and/or returned to sender.

How does Asendia tracking work?

We do not receive or send notifications when the carrier attempts delivery. It is possible that the carrier may notify you locally, depending on their processes, but we cannot guarantee that on our end. Delivery notices are often misplaced or otherwi

We do not receive or send notifications when the carrier attempts delivery. It is possible that the carrier may notify you locally, depending on their processes, but we cannot guarantee that on our end. Delivery notices are often misplaced or otherwise not received, so it&apos;s very important for the customer to follow the tracking closely and sign up for SMS or email updates from the tracking page, if available, to help work with the carrier to facilitate delivery if there are issues. Shipping and handling charges are non-refundable for packages that are returned to sender for reasons including, but not limited to, being unclaimed, refused, or undeliverable.

Will I be notified if delivery is attempted?

Lord Huron

General questions regarding package tracking

General

After Shipment / Delivery

Tracking

What are your shipping policies and options?

Is USPS Media Mail insured?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Shipping

Are the suggested shipping addresses during checkout correct?

Which forms of payment do you accept?

Once I place an order, when will my account be charged?

Checkout Process

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records include coupons/cards for free digital downloads?

Products

I'd like to contact the artist directly. Can you provide the artist or management's email or shipping address?

Are the prices of items on tour the same as on the webstore?

Miscellaneous

Before You Order

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered around the release date?

Processing / Order Status

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

Before We Ship

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

May I be refunded for an order I did not receive from six months ago?

Late / Missing Order

Can I return or exchange my order?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds